I got there and the office was closed?????? I dropped the car off I took pictures of the inside and out also of the tag number and also video tape when I was putting the keys into the Dropbox. This answer than just happened this weekend so we will see what happens. All I can do is tell you what will happen. Especially When I know I did everything to cover myself from any mishaps then you try to act as if you road the short bus with tented windows and wore a helmet as well.
Someone needs to go help her find her mind because she definitely has lost it. I do not blame you, Samirah ; but if you do want to rent a car on a Saturday, be certain to rent a car from a company which is open on Sunday and will allow you to return the car without charging you an extra day, if you can do so.
Hey Brian.. Some rental car facilities are open on Sundays, Sneha. If the facility from which you are renting a car is open on Sundays, you should not have a problem — but you will be charged for two days, not one. If, however, the rental car facility is closed on Sunday and you return it on Sunday — or even if you return it on Saturday after the facility is closed and not open again until the following Monday — you will indeed most likely be charged for three full days.
Why three days? Because you intend to rent the car at on a Friday afternoon. If you return it after the facility is closed on Saturday and it is not open on Sunday, then that means that the earlier that you can return the car is Monday morning — and at least 13 hours will have elapsed between Sunday at in the evening and Monday morning, which means you will be charged an extra day.
If you can manage to return the car to the facility on Saturday prior to it closing, you will only be charged for one day of rental. I had a similar but different problem with Budget. My return date was on a Sunday and the return location did not have Sunday hours. I called to dispute the charge but they insisted this was standard policy. Budget has allegedly developed a shady reputation recently — especially in British Columbia, David Leifer. In the meantime, was that specific provision memorialized in the contract you signed when you rented the car?
If not, you might have a potential claim for that charge — or at least part of it — to be returned to you. Enterprise Rent a car are shady crooks. Idiot kids wrecked my Mercedes and my insurance allotted me a rental from this place.
The skeezeball punk kid blatantly lied through his teeth about a Interesting article. I personally prefer if they allow you to drop after hours with conditions rather than just say no, but to each his own. My local Hertz moved to that policy about 8 years ago. I bring the car to the rental office at the airport, they write a big LDW on the front of the contract, hand me a new contract and keys to another car, and I was on my way in 10 minutes.
You never know when something might happen, Bob. This is a reminder than insurance is basically a gamble; and on the day of your unfortunate accident, you won the bet. I am hoping that you escaped the accident unscathed. That is an interesting way of looking at how paying extra for insurance on a rental car can be beneficial.
Many people look at it as a waste of money. For some people, their credit cards include insurance coverage; but the coverage varies. One of my credit cards has a policy that the insurance is a primary insurance policy in case of an accident with a rental car outside of the United States at no additional cost — as long as I pay for the rental with that credit card….
While they can say that you are responsible on the sign. Down side is that they will try to hold you responsible and also bill you for damages, fees, etc. If you are forced to do a key drop like say at 4am at the SJC airport, take photos of the car before you do the key drop to prove you dropped it off undamaged.
I just had an experience where I returned the car on a Wednesday nite drop box system , having picked the car up that same morning. I figured I was safe for a one day charge , having picked the car up at noon on Wednesday.
I would demand my money back for those two extra days, MikeM — especially on the assumption that the rental car facility was open for business all three days. If I understand correctly what you are describing, that is outright fraudulent on the part of the employees of the rental car company; and I personally would report them to the authorities — if, of course, you can prove it….
Helpful post, Brian! Sure save me a ton of stress by reading this post first. I am surprised no one here mentioned alternatives like Turo and so on. I read from a blogger here they are not as strict, like Airbnb hosts, they try their best to accommodate.
And their rent is usually a lot less than regular car renters like Enterprise, Avis, etc. I had issues returning a vehicle to an enterprise at the airport in Fort Lauderdale Florida. I returned the vehicle before my flight. There was no attendant in sight but there were signs letting you know where to park the vehicle and where to leave the keys. I chose to leave the vehicle because I had a flight to catch.
It was months later that I received a bill in the mail from enterprise saying that I owed them for the damages to the vehicle. I called and ask for pictures, and pictures were sent. My next question to them was why this incident was not reported to me as soon as it was discovered. She told me that they had to determine how much it would cost to fix the damges to the vehicle. That took months…. Looking at the pictures, it looked like I was in an accident. I told her I refused to pay it.
I told her that I checked the vehicle before I left the lot and it was fine. Whatever damage that occured to the vehicle between the time I dropped it off and months later is not my concern.
She tried to explain that it happened when I dropped it off. I told her prove it. I will not pay for damages unknown to me. The woman on the phone threatened me with sending the info to a collection agency, threatened me with a law suit for the damages.
I told her bring it on. Moral of this story; it is best to always drop off the vehicle to a person who will inspect it and sign off on it. Anything less might leave you with a hefty bill. Immediately having a major surgery, I needed repairs done to my car, and of course I also needed transportation in the mean time.
I rented a small car for two days from Enterprise. Has that ever changed! When the dealership called and said my car was ready, off I went. I was going to take the rental car over and get a ride back to pick up my own car. People do it all the time. Little did I know…. One night recently, I had to go into the emergency room because I was having post-op complications. I was discharged rather early in the morning, around 4 a. After being stuck at the hospital for several hours without anything to eat or drink, of course I was hungry and thirsty and swung into a fast food joint to relieve it.
I handed the clerk my credit card to pay for the meal, but it was declined. Save my name, email, and website in this browser for the next time I comment. Contact your local store or the customer service department for specific hours of operation. The store hours vary by location. Weekends: The stores are open Saturday 9am to noon and closed Sunday.
You will need to contact the customer service department or your local store for specific hours of operation, considering the hours vary by location. Contacting Enterprise Rent-a-Car to Verify Business Hours Phone Number: Customers have the opportunity to contact the customer service department by calling the corporate headquarters at After sending your message, you will receive an email from the customer service department within 48 hours.
Mail: You can contact the customer service department by sending correspondence to the corporate headquarters here: Enterprise Rent-a-Car Corporate Park Dr. Louis, Missouri Social Media: You can contact the customer service department through social media. If you bought their insurance instead of using yours, or you don;'t have one and as per contract, you are covered until 8pm Sunday. If you have an accident at 10pm Sunday, that insurance may not covering you as you should be already returning the car by 8pm base on the rental agreement.
Take a video of the car when returning Last thing you want is them saying the car got scratched when you returned it. I don't like dropping it off without someone inspecting. Last time I rented a car, had to return after hours. Filled up the tank, left the receipt in the car, took pictures, sent the email.
They told me " probably because the drive from the gas station to the drop off location spent the gas ". Think it was Enterprise. The vehicle should be returned to the parking lot and the keys put in the drop box. The renter is charged only for the time the vehicle was in use.
Again, communication will be the key.
0コメント